Introduction
Welcome to Intellilabs Techno Solutions Private Limited's Privacy Policy. This policy describes how Intellilabs Techno Solutions Private Limited ("we," "our," or "us") collects, uses, and shares your personal information when you use our DigiGo platform, website, mobile application, and related services (collectively, the "Service").
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of your information when you use our Service.
Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
2.2 Information Collected Automatically
When you use our Service, we automatically collect technical metadata:
2.3 Information from Third Parties
We may receive information from hotel partners, identity verification services, payment processors, social media platforms (if linked), and authorized government databases.
How We Use Your Information
Facilitating check-in/out, verifying identity securely, processing bookings, and handling support queries.
Sending operational updates, notices regarding policy changes, and promotional materials with explicit consent.
Complying with statutory obligations, preventing fraud, and ensuring institutional and platform security.
Data Security & ISO/IEC 27001:2022 Compliance
We implement robust security measures aligned with global best practices and international frameworks to safeguard your personal data:
ISO/IEC 27001:2022 Certification Standards
Our Information Security Management System (ISMS) adheres to rigorous international benchmarks covering physical security, role-based access control, comprehensive encryption in transit/at rest, regular security audits, and continuous employee training.
Data Retention
We retain data only as long as necessary. Specifically:
Account Information: Retained until account closure or deletion request.
Identity Verification Data: Retained for one year from the last check-in, after which it is permanently purged, and notification is sent.
Transaction Records: Kept as required by accounting and statutory regulations.
Your Rights and Choices
You hold rights to access, correct, delete, or port your data, alongside options to opt out of marketing communications or withdraw consent at any time.
Data Processing in India
Your personal information is stored and processed securely within India, complying strictly with Indian jurisdiction and regulatory frameworks.
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal info from minors.
Third-Party Links & Policy Updates
We are not responsible for third-party websites linked through our platform. We may update this policy periodically, posting the revised text with a refreshed "Last updated" date.
Regulatory Compliance & Contact Us
Corporate Headquarters
Intellilabs Techno Solutions Private Limited
Cochin, Kerala, India
Regulatory Frameworks
We comply with applicable Indian and international standards: