Everything you might want to know about Process Friendly Check-in

Process Friendly Check-in is a digital hotel check-in system built for India. It scans a guest’s ID in about 5 seconds, automatically fills in their details, files FRRO C-Forms for foreign guests, and generates a digitally signed GRC — replacing paper registers and manual PMS entry.

It scans and verifies Aadhaar, Passport, Visa, Driving Licence and Voter ID — covering the ID types Indian hotels see most often, for both domestic and foreign guests.

Yes. It automates C-Form filing for foreign guests and keeps full, verified digital logs for every domestic guest, so records are captured the way Indian police and FRRO expect them — accurately and on record, every time.

No. Guest records, ID scans and check-in data are processed and stored within the hotel’s own environment. Because Process Friendly runs on a subscription model, only usage counts (such as how many check-ins were processed) are shared for billing — never the guest data itself.

Yes. IntelliLABS Techno Solutions’ information security management system is certified to ISO/IEC 27001:2022, the international standard for handling and protecting data securely.

Pricing is available as a capped subscription (from ₹2,200/month for 2,000 check-ins), an unlimited subscription (from ₹3,950/month), or pay-as-you-go credit packs starting at ₹1,000 for 200 check-ins that never expire. See the Pricing section on the homepage for full details.

Use the “Start Free Trial” button on this page to request a free trial. An onboarding guide will reach out the same day and can typically get a property live before its next guest checks in.

Yes. Zerosnap Smart Checkin was renamed to Process Friendly Check-in — it’s the same product, just under a new name. Everything Zerosnap Smart Checkin did — scanning and extracting guest ID documents — is still here, now as part of the complete Process Friendly Check-in workflow, which also automates FRRO C-Form and Form B filing, generates digitally signed GRCs, and runs standalone with no PMS integration required.

ProcessFriendly Check-in is a hotel check-in software solution that helps hotels automate guest registration, identity document scanning, data extraction, and PMS data entry. It uses OCR and AI to capture guest information from passports and identity documents, reducing manual work at the hotel front desk.

Hotel digital check-in allows guests to provide their personal and identification details digitally before or during arrival instead of completing the entire registration process manually at the front desk.

ProcessFriendly Check-in helps hotels implement a digital hotel check-in process by capturing guest information from identity documents and transferring the required data into the hotel's workflow.

The typical workflow is:

Scan Guest ID → Extract Guest Information → Verify Details → Transfer to PMS → Complete Check-in

ProcessFriendly Check-in uses OCR and AI to extract information from supported identity documents and reduces repetitive manual data entry for hotel staff.

Yes. The system uses OCR and AI-powered document extraction to capture information from supported identity documents.

This can reduce the need for hotel staff to manually type guest information into the PMS or registration system.

ProcessFriendly Check-in uses OCR and AI document processing, but it is more than a basic OCR tool.

It combines document scanning, data extraction, field mapping, verification, and hotel workflow automation to help automate the guest check-in process.

Yes. ProcessFriendly Check-in supports passport scanning and passport data extraction for hotel guest registration.

It can extract relevant information such as the guest's name, passport number, nationality, date of birth, passport dates, and other required fields depending on the document and configured workflow.

Hotel guest ID verification is the process of checking and recording a guest's identity information during hotel check-in.

ProcessFriendly Check-in helps automate this process by scanning supported identity documents, extracting guest information, and allowing hotel staff to verify the extracted details.

Yes. ProcessFriendly Check-in can be configured to process supported Indian government-issued identity documents used for hotel guest registration.

The supported document types may vary according to the implementation and document format.

Yes. Where supported by the document format and configured workflow, ProcessFriendly Check-in can extract relevant information from visa documents along with passport information.

Yes. ProcessFriendly Check-in can be configured to process supported OCI and other identity documents used by hotels for guest registration.

Yes. ProcessFriendly Check-in can include a data verification step that allows hotel staff to review and correct extracted information before it is submitted to the PMS or used for guest registration.

If the system cannot reliably extract information from a document, the hotel staff can review the information and manually enter or correct the required fields.

This provides a fallback instead of stopping the guest check-in process.

Yes. ProcessFriendly Check-in can support foreign guest check-in by capturing information from passports and other supported documents.

It can help hotels streamline the collection of guest information required for their foreign guest registration workflows.

ProcessFriendly Check-in can support hotel workflows associated with FRRO and foreign guest registration by capturing and organizing the required guest information.

The specific workflow depends on the hotel's operational requirements and applicable regulations.

Yes. ProcessFriendly Check-in can support the hotel's Form B registration workflow by capturing guest information and using it to prepare the required registration data.

The exact Form B workflow can be configured according to the hotel's requirements.

Yes. ProcessFriendly Check-in can be connected with hotel PMS (Property Management System) software using suitable integration methods.

Depending on the PMS, integration can use APIs or automation technologies to transfer guest information into the existing system.

In many cases, yes.

ProcessFriendly Check-in is designed to work with a hotel's existing PMS rather than requiring the hotel to replace its current software.

The available integration method depends on the PMS and its technical capabilities.

Hotel PMS integration connects a hotel check-in solution with its Property Management System, allowing guest information captured during check-in to be transferred into the PMS.

ProcessFriendly Check-in can help automate this data transfer and reduce duplicate data entry.

ProcessFriendly Check-in can be integrated with DigiLocker through the appropriate API Setu services, subject to the required approvals, API subscriptions, permissions, and availability of the relevant APIs.

This can allow a consent-based digital document-sharing workflow for supported guest identity documents.

Yes. Reducing manual hotel check-in data entry is one of the primary purposes of ProcessFriendly Check-in.

Instead of manually typing information from passports or ID cards, staff can scan the document and review the information extracted by the system.

Automating identity document scanning and guest data entry can help hotels reduce the amount of time staff spend entering registration information.

The actual time saved depends on the hotel's existing check-in process, PMS, document types, and configuration.

ProcessFriendly Check-in can support contactless and digital check-in workflows where the hotel provides guests with a digital method for submitting their information and identity documents.

The exact workflow depends on the hotel's implementation.

Yes. ProcessFriendly Check-in can support pre-arrival hotel check-in workflows.

Hotels can allow guests to submit required information before reaching the property, helping the front-office team prepare the guest's registration in advance.

Digital hotel check-in can help hotels:

• Reduce front-desk workload
• Reduce manual data entry
• Speed up guest registration
• Reduce repetitive typing
• Improve data accuracy
• Reduce paperwork
• Improve the guest experience
• Prepare guest information before arrival

By reducing repetitive registration and manual data entry, ProcessFriendly Check-in can help create a faster and smoother hotel check-in experience.

Guests spend less time waiting while front-office staff enter information manually.

Yes. ProcessFriendly Check-in can be configured for small hotels, independent hotels, resorts, and larger hotel properties.

The implementation can be adapted according to the property's guest volume, PMS, and operational requirements.

Yes. ProcessFriendly Check-in can support multi-property hotel groups and hotel chains, subject to the group's PMS architecture and deployment requirements.

It can provide a standardized guest check-in workflow across multiple properties.

Yes. The system can support workflows where multiple guest identity documents need to be processed for a group reservation.

This can help reduce the time required to enter information for multiple guests.

Yes. ProcessFriendly Check-in can support workflows for processing multiple guest identity documents, depending on the hotel's configuration.

This can be particularly useful for group check-in and high-volume hotel operations.

ProcessFriendly Check-in can be used by:

• Hotels
• Resorts
• Business hotels
• Boutique hotels
• Independent hotels
• Hotel chains
• Serviced apartments
• Hospitality groups

The solution can be configured according to the property's operational workflow.

ProcessFriendly Check-in is designed with controlled access and security considerations for handling guest information.

Hotels should configure access, storage, retention, and other security controls according to their organizational policies and applicable privacy requirements.

Yes. The check-in workflow can be configured according to the hotel's:

• PMS
• Guest registration process
• Required guest fields
• Supported ID documents
• Foreign guest workflow
• Form B requirements
• Printing requirements
• Digital check-in requirements
• User roles

The cost of ProcessFriendly Check-in depends on factors such as the number of properties, guest volume, required integrations, document types, and features.

Contact our team for a customized quotation based on your hotel's requirements.

You can contact the ProcessFriendly team to request a hotel check-in software demo.

Our team can demonstrate the guest ID scanning, AI data extraction, verification, PMS integration, and digital check-in workflow based on your hotel's requirements.

To get started, share your hotel details, PMS name, approximate daily guest volume, current check-in process, and identity documents used by your hotel.

Our team can evaluate your workflow and recommend the appropriate ProcessFriendly Check-in configuration.